Learn how the Lazos de Agua Program managed, through interviews, to monitor the results, variables, and impacts resulting from the actions aimed at ensuring access to water, sanitation, and hygiene in communities with difficulties achieving it.
Last Wednesday, August 25, during the virtual session “Stories Beyond Numbers", the importance of monitoring the programs implemented from a systemic perspective was analyzed, in which evaluation is also a challenge due to multiple variables. In turn, the process and outcome of the story-based evaluation undertaken by the Lazos de Agua Program were investigated, along with the relevance of complementing traditional and alternative methods.
The session was attended by Ernenek Durán, Director of the Lazos de Agua Program; German Sturzenegger, Specialist and Leader of Water and Sanitation of the Inter-American Development Bank; Sheila Torres, Specialist in Monitoring Systems at the Moisés Bertoni Foundation in Paraguay; Raïsa Mirza, Director of Innovation and Knowledge at the One Drop Foundation and, last but not least, Lorena Guillé-Laris, Director of the FEMSA Foundation.
The Lazos de Agua Program is implemented through the systemic model of the One DropTM Foundation, the A·B·C for Sustainability model, and the Social Art for Behavior ChangeTM (SABC) approach. Through these, it seeks to overcome difficulties presented by geographical, cultural, and social barriers, among others, for the delivery and maintenance of constant water use, sanitation, and hygiene through behavioral practices that have an impact on health and sustainability of investments in infrastructure.
To guarantee the fulfillment of its objectives, the Program implements standard monitoring of the services in homes and certain related behaviors. This study seeks to analyze the increase in the proportion of the population that uses at least basic water services, the increase in sanitation services, and the increase in people who practice key behaviors.
One of the strategies used to search for this information is surveys, which target households and service providers. The Sprockler method, from Perspectivity, was also used, which allows an investigation to be carried out through the stories of the participants of SABC experiences. The implementation of this new method allows the Program to obtain, through interviews, quantitative and qualitative data of the effects produced in individuals and communities by these experiences, evoking memories and lessons learned. Learn about the interactive results of this method by clicking here.
One of the questions raised by those attending the session was how to avoid biases or the influence of the interviewers on the results of the surveys. For this, the experts propose two strategies: the first is to train people from the community to conduct the interviews themselves in an appropriate manner; the second is to use the story methodology to prevent interviewees from feeling the need to answer in a correct way or to please the interviewer.
Similarly, the audience questioned whether the data referring to the interviewee’s report on the payment of the water tariff were compared with the payments actually made. In order to make the comparison, mid-term surveys were used to quantitively see the payments made, confirming the stories of the respondents.
Finally, referring to behavior change, the aim is to generate and maintain the positive impact of the Program in communities in the long term, intervening from an early age, so that people can reflect the knowledge acquired in the future. Likewise, one of the strategies used by the Program is to directly support community leaders, seeking that they continue to encourage good practices not only as individuals but also as part of a community.
Watch the recording of "Stories Beyond Numbers" to learn more about this topic.